A.
Vision
and Mission Statements for investors
·
Vision
Invest with knowledge
and safety.
·
Mission
Every
investor should be able to invest in right investment products based on their
needs, manage and monitor them to meet their goals, access reports and enjoy financial
wellness.
B.
Details
of business transacted by the Investment Adviser with respect to the investors
· To enter into an agreement with the client
providing all details including fee details, aspects of Conflict of interest
disclosure and maintaining confidentiality of information.
·
To do a proper and unbiased risk– profiling
and suitability assessment of the client.
·
To conduct audit annually.
·
To disclose the status of complaints on its
website.
·
To disclose the name, proprietor name, type
of registration, registration number, validity, complete address with telephone
numbers and associated SEBI Office details (i.e. Head office/ regional/ local
Office) on its website.
·
To employ only qualified and certified
employees.
·
To deal with clients only from official
number
·
To maintain records of interactions, with all
clients including prospective clients (prior to onboarding), where any
conversation related to advice has taken place.
·
To ensure that all advertisements are in
adherence to the provisions of the Advertisement Code for Investment Advisers
·
Not to discriminate in terms of services
provided, among clients opting for same/similar products/services offered by
investment adviser
C.
Details
of services provided to investors (No Indicative Timelines)
·
On boarding of Clients
o Sharing
of agreement copy
o Completing
KYC of clients
·
Disclosure to Clients
o To
provide full disclosure about its business, affiliations, compensation in the
agreement.
o To
not access client’s accounts or holdings for offering advice.
o To
disclose the risk profile to the client.
o To
disclose any conflict of interest of the investment advisory activities with
any other activities of the investment adviser.
o To
disclose the extent of use of Artificial Intelligence tools in providing
investment advisory services.
·
To provide investment advice to the client
based on the risk-profiling of the clients and suitability of the client.
·
To treat all advisory clients with honesty
and integrity.
·
To make adequate disclosure to the investor
of all material facts such as risks, obligations, costs, etc. relating to the
products or securities advised by the adviser.
·
To provide clear guidance and adequate
caution notice to clients when providing investment advice for dealing in
complex and high-risk financial products/services.
·
To ensure confidentiality of information
shared by clients unless such information is required to be provided in
furtherance of discharging legal obligations or a client has provided specific
consent to share such information.
·
To disclose the timelines for the various
services provided by the investment adviser to clients and ensure adherence to
the said timelines.
D.
Details
of grievance redressal mechanism and how to access it
1. Investor
can lodge complaint/grievance against Investment Adviser in the following ways:
Mode
of filing the complaint with investment adviser
In
case of any grievance / complaint, an investor may approach the concerned
Investment Adviser who shall strive to redress the grievance immediately, but
not later than 21 days of the receipt of the grievance.
Mode
of filing the complaint on SCORES or with Investment Adviser Administration and
Supervisory Body (IAASB)
i. SCORES 2.0 (a web based centralized grievance
redressal system of SEBI for facilitating effective grievance redressal in
time-bound manner)
(https://scores.sebi.gov.in)
Two level review for complaint/grievance against investment
adviser:
§
First review done by designated body (IAASB)
§
Second review done by SEBI
ii.
Email to designated email ID of IAASB
2. If the Investor is not satisfied with the resolution provided by the Market Participants, then the Investor has the option to file the complaint/grievance on SMART ODR platform for its resolution through online conciliation or arbitration.
3. With regard to physical complaints, investors
may send their complaints to:
Office of Investor Assistance and Education,
Securities and Exchange Board of India,
SEBI Bhavan, Plot No. C4-A, ‘G’ Block,
Bandra-Kurla Complex, Bandra(E),
Mumbai-400 051
E. Rights of investors
·
Right to Privacy and Confidentiality
·
Right to Transparent Practices
·
Right to fair and Equitable Treatment
·
Right to Adequate Information
·
Right to Initial and Continuing Disclosure
- - Right to receive information about all the
statutory and regulatory disclosures.
·
Right to Fair & True Advertisement
·
Right to Awareness about Service Parameters
and Turnaround Times
·
Right to be informed of the timelines for
each service
·
Right to be Heard and Satisfactory Grievance
Redressal
·
Right to have timely redressal
·
Right to Suitability of the Financial Products
·
Right to Exit from Financial product or
service in accordance with the terms of agreement with the investment adviser
·
Right to receive clear guidance and caution
notice when dealing in Complex and High-Risk Financial Products and Services
·
Additional Rights to vulnerable consumers
- - Right to get access to services in a suitable manner even if differently abled
·
Right to provide feedback on the financial products
and services used
·
Right against coercive, unfair, and one-sided
clauses in financial agreements
F.
Expectations
from the investors (Responsibilities of investors)
·
Do’s
i.
Always deal with SEBI registered Investment
Advisers.
ii.
Ensure that the Investment Adviser has a
valid registration certificate.
iii.
Check for SEBI registration number.
Please
refer to the list of all SEBI registered Investment Advisers which is available
on SEBI website in the following link:
https://www.sebi.gov.in/sebiweb/other/OtherAction.do?doRecognisedFpi=yes&intmId=13
iv.
Pay only advisory fees to your Investment
Adviser. Make payments of advisory fees through banking channels only and
maintain duly signed receipts mentioning the details of your payments.
You
may make payment of advisory fees through Centralised Fee Collection Mechanism
(CeFCoM) of IAASB if investment adviser has opted for the mechanism.
v.
Always ask for your risk profiling before
accepting investment advice. Insist that Investment Adviser provides advisory
strictly on the basis of your risk profiling and take into account available
investment alternatives.
vi.
Ask all relevant questions and clear your
doubts with your Investment Adviser before acting on advice.
vii.
Assess the risk–return profile of the
investment as well as the liquidity and safety aspects before making
investments.
viii.
Insist on getting the terms and conditions in
writing duly signed and stamped. Read these terms and conditions carefully
particularly regarding advisory fees, advisory plans, category of
recommendations etc. before dealing with any Investment Adviser.
ix.
Be vigilant in your transactions.
x.
Approach the appropriate authorities for
redressal of your doubts/grievances.
xi.
Inform SEBI about Investment Advisers
offering assured or guaranteed returns.
xii.
Always be aware that you have the right to
exit the service of an Investment Adviser
xiii.
Always be aware that you have the right to seek
clarifications and clear guidance on advice
xiv.
Always be aware that you have the right to
provide feedback to the Investment Adviser in respect of services received.
xv.
Always be aware that you will not be bound by
any clause, prescribed by the investment adviser, which is contravening any
regulatory provisions.
·
Don’ts
i.
Don’t fall for stock tips offered under the pretext
of investment advice.
ii.
Do not provide funds for investment to the Investment
Adviser.
iii.
Don’t fall for the promise of indicative or
exorbitant or assured returns by the Investment Advisers. Don’t let greed
overcome rational investment decisions.
iv.
Don’t fall prey to luring advertisements or
market rumors.
v.
Avoid doing transactions only on the basis of
phone calls or messages from any Investment adviser or its representatives.
vi.
Don’t take decisions just because of repeated
messages and calls by Investment Advisers.
vii.
Do not fall prey to limited period discount
or other incentive, gifts, etc. offered by Investment advisers.
viii.
Don’t rush into making investments that do
not match your risk taking appetite and investment goals.
ix.
Do not share login credential and password of
your trading, demat or bank accounts with the Investment Adviser